Support
We’re here to help.
The fastest way to reach us is the salon line. If you’d rather not call, drop us a message and we’ll come back the same working day where we can.
Quick answers
How do I cancel a booking?
Sign in and go to your dashboard. Each upcoming booking has a Cancel button. Cancellations more than 24 hours ahead are free; within 24 hours we can't refund (we've already held the slot for you).
Why do I need a patch test?
For all colour services, if you're a new client or haven't coloured with us in the last six months. It's quick, free, and required at least 48 hours before your appointment.
My points balance looks wrong.
Points get awarded after a visit is marked complete. If something looks off, ring us on 01527 509097. We can correct it on the spot.
I forgot my password.
Use the "Forgot password" link on the sign-in page. We will email you a reset link. If you signed up via a magic link and never set a password, the same flow lets you set one.
Can I book by phone instead?
Of course. Call 01527 509097 during opening hours and we'll get you in.
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